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How to Create a Social Marketing Strategy


    About this Lesson

    Social networks provide the platforms where companies and brands can reach people and clients. Creating a Social Marketing strategy based on publishing and promoting content btands to reach new audiences, get new leads, improve branda awereness and manage the relationship with its clients and followers.

    Social marketing provides great channels for companies to grow their communities with a small budget. In this module we will teach how to create and deploy a sucessful social marketing strategy, including popular tools and techniques to use.

    This module will guide you on the strategy and the techniques used for content writing so that you can position yourself or your brand on top and can meet your target goals.

    Learning Objectives

    After completing this lesson you will be able to:

    Learn why social marketing is so important for a brand or business
    learn to identify the goals you want to achieve with your strategy
    Learn the types of content to use depending on the goals you want to achieve
    Identify the target audiences audiences and networks you will be using
    How to plan your social media works and what tools to use
    How to manage and automate the process of promoting
    How to measure results and optimize your strategy

    Prerequisites

    This module is designed for a generalist audience regardless of the experience level or digital expertise. Hence, everyone should be able to access this content as long as you have a mobile phone or a computer with internet access.

    For an optimized user experience we recommend that you open the website with Chrome or Firefox browsers.

    Certifications

    ...

    Module Contents

    1. What is Social Media Marketing
    1.1. Why is Content Marketing important
    1.2. Advantages
    2. Content Marketing
    2.1. Social Media Networks
    2.2. Types of Content
    2.3. Goals
    3. Social Media Strategy
    3.1. Before you start
    3.1.1. Define clear goals and dates
    3.1.2. Study your competition well
    3.1.3. Research social Tools and Services
    3.1.4. Differentiate yourself from the competition
    3.1.5. Monitor and optimizing your content
    3.2. Steps to implement a Social Media Marketing Strategy
    3.2.1. Identify and Set Goals
    3.2.2. Choose what Social networks to Use
    3.2.3. Decide on what type of contents you will publish
    3.2.4. Plan your social content
    3.2.5. Research, Automate and Monitor
    3.2.6. Promote and distribute your content
    3.2.7. Measure results
    4. Next Steps

    Related Courses

    This lesson is part of the following courses:

     COURSE ORGANIZATION TYPE CREDITS 
    Curso Negcios Online
    Empreendedor.com
    Online Course
    20
    View
    Online Business Models
    Univ. Coimbra
    MBA (Online)
    15
    View
    Marketing 1on1
    MyBusiness Academy
    Workshop
    -
    View
    Free Course (demo)
    MyBusiness Academy
    Workshop
    -
    View

    1. What is Social Media Marketing

    Social Media Marketing is a powerful way for businesses to reach prospects, customers and increase brand awareness through the use of social media platforms like Facebook, Instagram and LinkedIn.

    In today’s world, the main social media platforms have the monopoly of networks of people and brands, and by tapping into it is a way to build a company's brand, increase sales, and drive website traffic.

    This definition is more practical than the general consensus definition which defines content marketing as the follow:

    • a form of digital marketing that leverages the power of popular social media networks to achieve your marketing and branding goals.

    1.1. Why is Content Marketing important

    Social media platforms are a very important channels for brands and companies to be seen as it is where most users spend a larger chunk of their time during the entire day and night.


    Also to have a successful presence on social media networks you might want to study your audience habits on those channels so that you can optimize your connection and create some major leads.

    Here are the main advantages of placing you bet on building a strong activity on Social media platforms:

    1.2. Advantages

    There are many advantages of placing you bet on building a strong activity on Social media platforms:

    Grow Community with Small Budget
    Learn About Your Competitors
    Build Custom Audiences
    Increase Your Overall ROI
    Build relationships with consumers
    Increase Brand Awareness
    Promote Products and Services
    Get to Tell your Story

    Social Media Marketing is one of the most important areas of Digital Marketing, helping business brands to build their communit on a small budget.

    2. Content Marketing

    Social Media Marketing is a powerful way for businesses to reach prospects, customers and increase brand awareness through the use of social media platforms like Facebook, Instagram and LinkedIn.

    2.1. Social Media Networks

    There are many social networks, here are the most common:

    ...
    Facebook
    Most popular social network to connect with friends and family, local businesses and B2C advertisement. Ages 35 and up.
    ...
    YouTube
    Most popular network for videos, music, tutorials, documentaries and information. All ages.
    ...
    Instagram
    Most popular for online photo-sharing and limited social interaction. Used by small B2C businesses. Ages 18-34 and Millenials.
    ...
    Twitter
    Used for information, users broadcast short posts that can contain images, photos or links.
    ...
    LinkedIn
    Best for professional networking. Used also for company and institutional.
    ...
    Tiktok
    Social platform for creating, sharing and discovering short videos. For entertainment purposes.
    ...
    Snapchat
    Mobile app that allows users to send and receive "self-destructing" photos and videos. For entertainment purposes.

    In this module we’ll focus on the first part: Blog Content Marketing. As this module is important to understand in the Content Market general view, we advise you to complete it first.

    2.2. Types of Content

    These are the most common types of content that are published in social networks. Please note that Images and Videos usually also have a written post.

    Written
    Thoughts and Opinions
    News & Information
    Articles and guides
    Events Information
    External Information
    Reviews & Testimonials
    Announcements
    Contests
    Polls
    Images
    Photos
    Event Covers
    Inspirational Phrases
    Infographics
    Videos
    External Videos
    Promotion Videos
    Live Videos
    Story Videos


    2.3. Goals

    Social marketing can have different objectives:

    Brand Awareness
    Website Traffic
    Customer Loyalty
    Sales and Lead Generation


    3. Social Media Strategy



    3.1. Before you start

    To establish a Social Marketing strategy you need first to focus on several areas that need you to develop.
    Define clear goals and dates
    Study your competition well
    Research social Tools and Services
    Differentiate yourself from the competition
    Monitor and optimizing your content

    3.1.1. Define clear goals and dates

    The first step to build a content marketing strategy is always to set your content goals. Make sure you have them clearly defined and set up some timeline to achieve them. This will influence what choices and actions you will take operationally.

    As always, it is always a good idea to select a niche theme first so that you reduce complexity, execution time and risk. You will also need to have a clear audience to helps define the contents you will distribute.

    3.1.2. Study your competition well

    Before choosing the platforms you will use you need to research where your competition is working on. Just choose your direct competitors and watch their activity on their main social media channels. One way to start is always to checkout their website for social links.

    Make sure you take into account the different geographic regions, certain platforms might not don’t work so well depending on the countries.

    3.1.3. Research social Tools and Services

    One common mistake of entrepreneurs is to start from zero. We are not in the beginning of the social media era, there are lots of tools out there that can automate, analyze and improve your performance. Make sure you talk with experienced marketers to know what they’re using since they have the experience.

    3.1.4. Differentiate yourself from the competition

    Your content strategy study should have defined your audience and what they are looking to solve their problems. You have an excellent opportunity to create something different that catches the attention of your competitors' network. This can be done by presenting differentiated content, different formats, different communication strategy, different channels, or even by using engaging new formats for displaying the information.

    Another way to differentiate yourself from the competition is by studying new ways to distribute your content. Make sure you study alternative channels such as cross content in different platforms, partnerships with other networks, and so on.

    %PHOTO999%

    3.1.5. Monitor and optimizing your content

    Use tools to analyze your content reach and to check how it can be improved. Optimization can easily reward you with multiple times your current views.

    3.2. Steps to implement a Social Media Marketing Strategy

    Social Media networks can be fed from all kinds of existent content like blog posts, videos or even podcasts, as well as content produced exclusively for Social Media like engaging photos, phrases embedded in images, charts, graphs or other.

    To setup your a social media content Marketing strategy you should check the following steps:

    Identify and Set goals
    Who you’re trying to reach
    Choose good visuals to complement blog posts
    What channels to promote your content
    How your content will support the brand
    The ways in which your content will be differentiated
    How you will promote and amplify your content
    The metrics that define success

    The answer for these questions will guide you into following the best steps to build a strong base of quality and engaging content that can promote your brand, build an audience and get leads to your sales if that's the case.

    With each of the following questions you will have some decisions to take, as we detail:

    3.2.1. Identify and Set Goals

    The first step to build a social media marketing strategy is to define what you want to achieve. Your social media channels can enable you to achieve several different objectives such as:

    Brand Awareness
    Website Traffic
    Customer Loyalty
    Lead Generation
    Service Subscription
    Sale of a product/Service
    Registrations (free subscription)
    Download Information / Media
    Reach New Markets


    For each one of these goals there are certain types of content that are more suitable as we can see in that picture:
    PICTURE TYPES / GOALS



    Another important aspect is to define what type of people you want to reach. To sell a product or engage someone with your brand will first need to establish one (or more) Buying Personas. This "Personna" is a description of a person that will most likely buy from you. When you set the characteristics of that person, usually, the age, its occupation and behavior you will need to know what kind of activities he/she does so that you can start choosing what content she will likely search for.

    To establish a Persona you will need the following information:

    Age and Gender
    Level of income
    Location
    Family status
    Level of education
    Job title
    Industry
    Professional and personal goals
    Beliefs and values
    Biggest struggles and pain points
    Obstacles and challenges they are facing
    Irrational/rational fears
    Preferred blogs, social networks and websites
    Influencers they trust
    Favorite events and conferences

    Once you define your Buying personna you will be able to choose what type of content you need to create so that it can match with his/her expectations/struggles and tastes.



    3.2.2. Choose what Social networks to Use

    Choosing the Right Social Media Platform for Your Business is not difficult. There are hundreds of platforms but only a few of them are mainstream. Unless your business has a certain specificity that relates to a niche platform, the list of social platforms is very narrow, here are the seven most main platform and its characteristics:

    Look for your Audience
    Check the Competition
    Alignment with your business goals
    Keep in mind your available resources

    The right social platform for you is the one that includes the people which you’re targeting.


    Look for your Audience- REVIEW
    For example, if you have a B2B business (consumer base) you will end up using Facebook or Instagram. If you’re looking for more professional profiles you will need to be on LinkedIn. Finally, if you’re looking for a younger audience you will opt for Snapchat or TikTok or even YouTube. Of course this is an oversimplification, but the idea is valid.

    Choosing one, two or three social platforms is ok however its is better to concentrate your efforts in one, maximum two, and don’t lose much effort with the other ones.

    Check the Competition
    One way to rightfully choose your social media platforms is to look for what the competition is doing. This is a very easy study to do. However, watch what region you're targeting because certain platforms might not don’t work so well in different countries.

    Alignment with your business goals
    It is also important that your social goals can be aligned with the social platform features and performance. For example if you have your audience there but the organic results or paying campaigns are too expensive for your price point you might end up investing on a network that does not give you the desired result.

    Keep in mind your available resources
    Social media work is both a commitment and an investment. You need to tend it, nurture it, and only after a while you’ll know if it can give you back the return. The more social media platforms you manage the more continued effort you will need to put in.

    There are two simple ways to see this investment: Whether you will be the one who commits your time to it or, alternatively, you will have to spend money to hire a third party freelancer or company to do it.

    One way or the other it's advisable that you commit to a low investment (time or money) initially until you can validate the results.

    3.2.3. Decide on what type of contents you will publish

    Once you’re clear on your goals and the platforms it is time to plan what type of content you will need to create and publish.

    There are many types of content you can create, here are the most common:


    These types can generate many type of specific contents depending on the purpose:

    Information Articles
    News
    Inspiring Content
    Training Videos
    Tutorials
    Customer Testimonials
    Podcasts
    Guides and eBooks
    Case Studies
    Products
    Reviews
    Educational Content
    Infographics
    Webinars

    REVIEW: Exemplos de conteudos(ver imagens) Quadro com os tipos de de conteudos

    3.2.4. Plan your social content

    Planning your social content enables you to organize and optimize your time so that operationally you’re more focussed in the publishing part. Besides that, adequate planning allows you to outsource the publishing art to a freelancer or company.

    There are many tools that enable you to plan your content and work with a team. The easiest is a simple spreadsheet, however there are powerful yet simply platforms that will help you organize and be more efficient.


    There are also some social media collaboration tools that also connect to the several social networks and let you automate your posts and event tracking and monitor the results.

    3.2.5. Research, Automate and Monitor

    There are many social media tools that can let you do the following tasks:

    Content Research
    Content Planning
    Teamwork and Task Coordination
    Automated scheduling on social platforms
    Tracking and monitor results


    Some tools enable you to do several tasks, by building integrated solutions for all your social media needs. In our opinion, using all-in-one tools is a disadvantage, and we should separate the Content Research, Planning and Teamwork coordination from the actual Post automation and tracking.


    Regarding the last ones, there are platforms that besides automating your publishing work can also track your social channels, giving you statistics per platform and giving you an holistic view of your performance in all the social networks as well as your progression. This however does not exclude the need to use extra tools that give you insights on how to optimize your performance.

    3.2.6. Promote and distribute your content

    The act of producing content should be connected with the content marketing goals as activities. If we want better results it is also normal that marketing results tend to affect the type and format of the contents produced.

    Content must be produced in an efficient and timely manner so that social networks are regularly fed to grow. There are many ways to produce content, here are the most common:

    %PHOTO1111%
    Copyrighting
    Copywriting is one of the most important elements of advertising and marketing. It's the process of writing persuasive words that inspire or motivate people to take a specific action. In Digital marketing Copywriting is often referred to as the act of researching already published content and rewriting it into a new form.

    Video Filming
    Video filming is a low cost method to produce video content that does not need to be significantly modified. Filmed content such as interviews, a webinar, a class or event don’t require highly video editing skills which can be used to provide content for social network channels.

    Video Creation & Editing
    Creating new videos can be done by accessing video databases and some editing work. Normally creating short videos can be very efficient for social media engagement.

    Podcast
    Like video filming, audio podcasts can be also created with low cost and this time of material is also popular.

    Photo / Graphics
    Photos and images with text can also have a very high engagement, which is extremely helpful for brand awareness and channel building. Photos can also be used to link to downloaded content which can lead to email capturing.

    3.2.7. Measure results

    The act of producing content should be connected with the content marketing goals as activities. If we want better results it is also normal that marketing results tend to affect the type and format of the contents produced.

    The last step to an effective social media strategy is measuring the results of all of your efforts.


    Using proper tacking software, whether is through customized links or from a an all-in-one publishing tool is vital and will help tweak and optimize nt only the content planning but also the content itself.

    A proper analysis should be made at least once a month, while it is also important not only to track new content but also compare content that has been optimized to perform better.

    A few of the most important social media metrics to measure include:

    Views
    The number of times people saw your content as told by impressions and reach
    Engagement
    The number of reactions, comments, clicks and shares your content gets
    Conversions
    Actions performed in target contents such as registrations, referrals, newsletters and of course, sales


    Measuring results and tweaking things is what generally will drive your digital marketing to success.


    4. Next Steps

    REVIEW

    Summary

    Social Media Marketing is a powerful way for businesses to reach prospects, customers and increase brand awareness through the use of social media platforms like Facebook, Instagram and LinkedIn.

    1.1. Why

    Social Media Marketing is very important for every business. Here's why:

    Grow Community with Small Budget
    Learn About Your Competitors
    Build Custom Audiences
    Increase Your Overall ROI
    Build relationships with consumers
    Increase Brand Awareness
    Promote Products and Services
    Get to Tell your Story


    2.1. Social Media Networks

    There are many social networks, here are the most common:

    Facebook,YouTube,Instagram
    Twitter
    LinkedIn
    Tiktok
    Snapchat


    2.2. Types of Content

    These are the most common types of content that are published in social networks:

    Written
    Thoughts and Opinions
    News & Information
    Articles and guides
    Events Information
    External Information
    Reviews & Testimonials
    Announcements
    Contests
    Polls
    Images
    Photos
    Event Covers
    Inspirational Phrases
    Infographics
    Videos
    External Videos
    Promotion Videos
    Live Videos
    Story Videos


    2.3. Goals

    Social marketing can have different objectives:

    Brand Awareness
    Website Traffic
    Customer Loyalty
    Sales and Lead Generation


    3. Social Media Strategy


    3.1. Before you start

    To establish a Social Marketing strategy you need first to focus on several areas that need you to develop.
    Define clear goals and dates
    Study your competition well
    Research social Tools and Services
    Differentiate yourself from the competition
    Monitor and optimizing your content


    3.2. Social Media Marketing Strategy

    To setup your a social media content Marketing strategy you should check the following steps:

    Identify and Set goals
    Who you’re trying to reach
    Choose good visuals to complement blog posts
    What channels to promote your content
    How your content will support the brand
    The ways in which your content will be differentiated
    How you will promote and amplify your content
    The metrics that define success

    Resources

    1. Services & Tools

    1.1. Social Networks

    ...
    Facebook
    Most popular social network to connect with friends and family, local businesses and B2C advertisement. Ages 35 and up.
    ...
    YouTube
    Most popular network for videos, music, tutorials, documentaries and information. All ages.
    ...
    Instagram
    Most popular for online photo-sharing and limited social interaction. Used by small B2C businesses. Ages 18-34 and Millenials.
    ...
    Twitter
    Used for information, users broadcast short posts that can contain images, photos or links.
    ...
    LinkedIn
    Best for professional networking. Used also for company and institutional.
    ...
    Tiktok
    Social platform for creating, sharing and discovering short videos. For entertainment purposes.
    ...
    Snapchat
    Mobile app that allows users to send and receive "self-destructing" photos and videos. For entertainment purposes.

    Challenges

    Take a look at these challenges:

    • Choose your niche

      Depending on your objectives start by creating a spreadsheet in which you can add your (1) business goals, (2) your target market and (3) your competition. Afterwards choose what are the actions you want to achieve your brand of service.

    • Choose your audience

      Create one or two personas that would likely buy your "product" or engage the way you want. Define their characteristics and learn what they want and what they seek.

    • Choose what type of content you will need

      Depending on the results of the above studies see what typs of content you will need to engage your audience. Take noite that some types are only good for brand loyalty and others for conversion.

    • Start experimenting and validating your content strategy

      Open a blog and start writing and posting on social media. Since social media won't give you visibitity right away, create some small campaigns towards your audience and start experiementing.

    Exam

    This module is not subject to examination.

    Community

    Recommend this course to your friends and collegues.


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